Privacy Policy

Effective Date: December 7, 2018

This Privacy Policy describes how Hyland's and Standard Homeopathic Company and our parent, subsidiaries, and affiliates ("we,"us," and/or "our") handle personal information we collect online (e.g., through our websites and social media pages) and offline (e.g., through customer support channels and in-person promotional activities) (collectively, the "Services"). This Privacy Policy explains the types of personal information we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your data.

Our Privacy Policy is organized in the following sections. For immediate access to a particular section, click on the title.

How We Collect Information

Types Of Information We Collect

Information We Collect By Automated Means

How We Use Information

How We Share Information

Your Rights And Choices

Marketing

Interest Based Advertising

International Data Transfers

Children

External Links

Security

Content Submitted By You

Data Retention

California Privacy Rights

Changes To Our Privacy Policy

How To Contact Us

How We Collect Information

  • Directly from you
  • From third party service providers, data brokers, or business partners
  • From patient groups and associations
  • Automatically from devices you use to connect to our Services

Types Of Information We Collect

  • Contact and demographic information, such as your name, date of birth, age, gender, phone number, email and postal address
  • Health and medical information you choose to provide, such as information about health conditions and diagnoses, information about medications and treatments, genetic information, and family medical information
  • Payment information such as credit or debit account information
  • Information we obtain from your use of our website, such as device information (e.g., IP address, browser information)
  • Account information, such as your username and password
  • Photographs, comments, or other content you submit to our Services
  • Content you make available through social media accounts (e.g., when you sign on using social media plug-ins)
  • Other information you provide to us, such as information provided in optional surveys, phone conversations, and email correspondence

From time to time, we may use or augment the personal data we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use such third party information to confirm contact or financial information or to better understand your interests by associating demographic information with the information you have provided.

Information We Collect By Automated Means

When you visit our websites, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A "cookie" is a text file that websites send to a visitor's computer or other internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include:

  • URLs that refer visitors to our websites
  • Search terms used to reach our websites
  • Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information)
  • Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, and which emails you may have opened)
  • Usage information (such as the number and frequency of visitors to our websites)

We may associate this information with the device you use to connect to our websites, or email or social media accounts that you use to engage with our Services.

Web browsers may offer users of our websites the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our websites may not function correctly. Some web browsers have settings that include "Do-Not-Track signals." At this time, our websites do not respond to Do-Not-Track signals.

How We Use Information

We use the information we collect for the following purposes:

  • Communicating about our products and services, and responding to requests, inquiries, comments, and suggestions, as well as enhancing such communications to tailor our content to what we think will be of interest to you
  • Operating, evaluating and improving our business and Services
  • Developing and enhancing our products and Services
  • Developing and executing sales and marketing programs, including the administration of surveys and other market research and the delivery of programs and materials
  • Developing patient engagement activities, and patient support programs
  • Facilitate your engagement with the Services, including to enable you to post comments and reviews
  • Offer contests, sweepstakes, or other promotions
  • Provide you with newsletters, articles, and other information
  • Complying with legal or regulatory requirements judicial process, and our company policies
  • Protecting against, identifying, investigating, and responding to fraud, illegal activity and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide

How We Share Information

We share personal information with our:

  • Parent, affiliates and subsidiaries
  • Service providers
  • Health care professionals, researchers, academics, and public health organizations
  • Partners with whom we jointly develop products or services

We may also disclose personal information to comply with a legal or regulatory obligation, protect and defend our rights or property, protect the safety of our users or the public, or to protect against legal liability.

We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient's privacy practices.

Your Rights And Choices

Data privacy laws may provide you with a number of rights over your personal information. You may be entitled to:

  • Ask us for access to the personal information we hold about you
  • Request the correction and/or deletion of your personal information
  • Request the restriction of the processing of your personal information, or object to that processing
  • Withdraw your consent to the processing of your personal information (where we are processing your personal information based on your consent)
  • Request for the receipt or the transfer to another organization, in a machine-readable format, of the personal information that you have provided to us
  • Complain to the data protection authority if your privacy rights are violated, or if you have suffered as a result of unlawful processing of your personal information

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. This could mean that we may not be able to provide you with our products or services.

If you would like to exercise your rights, please contact us at info@hylands.com.

Marketing

You may unsubscribe from receiving marketing or other commercial emails from us by following the instructions included in the email. However, even if you opt out of receiving such communications, we retain the right to send you certain other types of communications (such as information about your purchases or changes to our Privacy Policy or Terms of Use).

Interest Based Advertising

We strive to deliver you advertising for products and services you need or want. There are many ways to do this in the online advertising world. For example, we partner with websites and applications with whom you have shared your interests and concerns directly and ask that they serve our ads to users who have expressed an interest in our products or services. We may also partner with advertising companies that may place or recognize a unique cookie on your browser (including through the use of pixel tags), or use other technologies, to serve you ads based on your web browsing activity, purchases, interests and/or other information- a practice commonly referred to as interest-based advertising ("IBA"). These advertising companies may also use these types of technologies to recognize you across the devices you use, such as a mobile phone or a laptop, and serve you ads on websites you visit and applications you use. You can read more about IBA at a site offered by the advertising industry's Digital Advertising Alliance ("DAA"), aboutads.info.

International Data Transfers

We operate our information technology systems, including our websites, from the United States. Any information you provide to us may be stored and processed, transferred between and accessed from the United States (including our group companies and our external IT service providers), and other countries which may not guarantee the same level of protection of personal information as the one in which you reside. However, we will handle your personal information in accordance with this Privacy Policy regardless of where your personal information is stored/accessed. Where required by certain jurisdictions, we will transfer your information subject to jurisdiction-approved safeguards, such as standard contractual clauses.

Children

We are very concerned about protecting the privacy of children. We do not intend to collect any personal information from children under 13 years old or knowingly distribute such information. Children under 13 are not permitted to use the Services, and we request that children under 13 not submit any personal information. If you have reason to believe that a child has provided personal information to us, please contact us, and we will endeavor to delete that information from our databases.

As a convenience to our visitors, our Services contains links to other websites that may offer useful information. We are not responsible for, and cannot control, the privacy policies of such other websites. You should be aware that this Privacy Policy does not apply to your use of these sites. If you provide any information to such websites, different rules regarding the collection and use of your personal information may apply. Before using these linked websites, you may wish to review their privacy policies to understand how they treat privacy, security, data collection, and distribution.

Security

We maintain reasonable administrative, technical and physical safeguards designed to protect the personal information from accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Despite these efforts, however, no organization can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with theft of the information or other malicious actions.

Content Submitted By You

Some features of the Services allow you to post content on our Services or social media pages, such as photos. Content that you provide may be shared publicly or with other users or third parties.

Data Retention

We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. When we no longer need the personal information we collect, we either anonymize the information or securely destroy the information.

California Privacy Rights

California law permits residents of California to request notice of how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. If you are a California resident and would like a copy of this notice or to opt out, please submit a written request to the following address: Hylands, P.O. Box 61067, Los Angeles, CA 90061 or email

Changes To Our Privacy Policy

Hyland's and Standard Homeopathic may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the revised terms and conditions to which you are bound.

How To Contact Us

You may contact us with questions, comments, or complaints about this Privacy Policy at info@hylands.com or

 

Hylands
P.O. Box 61067
Los Angeles, CA 90061