Return and Shipping Policies

Return Policy

This return policy affects all Ecommerce orders placed directly with Hyland's on www.hylands.com

If a Hyland’s medicine isn’t your solution, return it for a hassle-free refund. Please call us first at 1-800-624-9659.

All returns need pre-authorization by our Customer Service department, and must be received within 15 days of invoicing in unused, unopened condition.

A re-stocking fee will apply to unauthorized returns and specialty items. Please call Customer Service for complete details and return address.

Shipping Policy

Hyland's aims to provide same day shipments for orders placed on regular business days before 2:30 pm EST. Orders are not processed on Saturday, Sunday nor National Holidays. Express Shipping Rates do not include Saturday Delivery. For Saturday Delivery, please call 1 (800) 624-9659 to place your order by phone. Express shipping is not available to Alaska, Hawaii or Puerto Rico. Please Note: Orders with express shipping ship by UPS and required a physical address. For regular express shipping, please allow 1 or 2 business days, not including Saturday or National Holidays, for overnight and 2nd day air shipping.